Privacy & Cookie Policy | Peak Demand

This privacy policy sets out how Peak Demand (“Us”) uses and protects any information that you give Us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We will collect and process the following data about you:

Information you give us  

This is information about you that you give us by filling in forms on our website peakdemand.co.uk or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you contact us. The information you give us may include your name, organisation, job role, e-mail address and phone number.

Information we collect about you

With regard to each of your visits to our site we will automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, linked websites visited from our sites, and information about your visit, including page interaction information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided – but we will only do this if you specifically opted-in to receive this information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, we will explicitly ask you whether you are interested in receiving marketing emails from us in the future.
  • We will only send you marketing emails if you opt-in to receive these from us
  • You have the right to opt-out / unsubscribe from receiving marketing emails from us at any point by writing to us or emailing [email protected]

We will not sell, distribute or lease your personal information to third parties ever.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Peak Demand, St. Andrew’s Castle, 33 St Andrew’s Street South, Bury St Edmunds, Suffolk. IP33 3PH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.